FAQs

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Allergies

Are you really ALL gluten-free?!

Yes! All of our products are gluten-free: cupcakes, cakes, French macarons, and even cinnamon rolls!

Do you use peanuts in your bakery?

We are a peanut-free facility, which is perfect for schools! However, we are not completely nut-free due to macarons. We do our best to avoid cross contamination when nut-free products are requested. We cannot guarantee completely nut-free products.

Do you have any vegan products?

Yes! Our Vegan and Guilt-Free cupcakes are all vegan. We do use palm oil in our vegan products, but rest assured, it is ethically sourced.

What products are dairy-free?

Of course! We have Vegan, Guilt-Free, Paleo cupcakes, AND cinnamon rolls that are all dairy-free! Three options to choose from. HOWEVER, for those with severe dairy allergies, there is a risk of cross-contamination because our dairy-free products (aside from Paleo) are made in a facility with dairy products. We cannot guarantee that our products aren’t cross-contaminated with dairy.

Or soy-free products?

Our regular (gluten-free) cupcakes are only soy-free if they do not contain sprinkles. We also offer Guilt-Free and Paleo cupcakes that are also soy-free too.

What about sugar-free?

You got it! Those are our Guilt-Free cupcakes and they are sweetened with agave nectar.

What about egg-free products?

We have two options: our Vegan and Guilt-Free cupcakes.

Or rice-free products?

Yes! Paleo by Myrlis Conde are made with coconut flour.

How about products with coconut?

Any regular (Gluten-Free) cupcake with coconut in the name, Vegan cupcakes, Guilt-Free, and Paleo cupcakes, and macarons that have coconut in the name.

Last one, do you have corn-free products?

Our regular (Gluten-Free), Vegan, and Guilt-Free cupcakes all use cornstarch along with any custom fondant work.

Products

What do you use in the gluten-free cupcakes?

We use a high-quality gluten-free flour blend that consists of rice and other gluten-free ingredients.

What is a Guilt-Free cupcake?

A Guilt-Free cupcake is a cupcake that is gluten-free, vegan, and sugar-free.

Are Paleo Cupcakes meat cupcakes?!

We get this question all the time! They are not cupcakes made out of meat. While the main ingredient does include eggs, they are gluten-free, wheat-free, dairy-free, soy-free & rice-free.

What is the difference between a macaron and a macaroon?

From Merriam Webster, a macaron is “a light, often brightly colored sandwich cookie consisting of two rounded disks made from a batter of egg whites, sugar, and almond flour surrounding a sweet filling (as of ganache, buttercream, or jam)”.

A macaroon is “a light cookie made with egg white, sugar, and usually ground almonds or coconut”.

Orders

How do I place an order?

Custom orders may be placed online or calling or messaging our Custom Order Hotline at (360) 870-0377.

How far in advance do I need to place an order?

We appreciate if all custom orders are placed as soon as possible. We do require at least a 48-hour advance notice for all custom orders. We may be able to accommodate any last minute requests by calling or messaging our Custom Order Hotline at (360) 870-0377.

Can I order any flavors I want any day of the week?

Due to the nature of cupcakes and other products being baked from scratch every day, we are limited to our baking schedule. Please take a look at our rotating flavors to see what days certain flavors are offered on. Custom flavors may be ordered in the amount of at least 1 Dozen Standard Cupcakes, 2 Dozen Mini Cupcakes, or the minimum amounts stated in our Policies.

Can I have my order customized?

Of course! We love doing custom designs for cupcakes and cakes. You may submit any requests through our Online Order Form and upload any images as needed for inspiration and design. Our Custom Order Specialists can work with you to create something magical.

Is my order confirmed if I place an order online?

No. All orders placed online will be responded to within 24 hours by a Custom Order Specialist who will reach out to confirm your order. Once payment is received, your order will be officially processed.

How can I pay for an order?

Orders may be paid online (via Square Invoice) or in person at stores or partner stores.

I’m not ready to place an order. Where can I have my questions answered?

Not to worry. We have three different inquiry forms you can choose from for your convenience:

Order Inquiry Form
Cake Inquiry Form
Wedding Inquiry Form

Fill out the most appropriate form, and we will get back to you within 24 hours.

What should I know before I place an order?

You may review our Policies here prior to placing an order.

Can I order macarons?

Yes. Macarons by Mel may be ordered here!

Can I pay for my order at pick-up?

All orders must be paid off 48 hours in advance for the order to be considered complete and ready for pick-up. Due to our baking schedule, we cannot guarantee orders to be made if they are not paid off in time. Please review our Policies here.

Do you do make cakes?

Yes! We offer round cakes from 3” to 14” sizes. Read more about Cakes. Custom cakes should be placed a week in advance, and basic cakes can be placed with a 48-hour advance notice.

Do you make cake pops or sheet cakes?

We are no longer offering cake pops and sheet cakes at the moment.

Weddings

Do you do wedding consultations or cake tastings?

Yes! You may fill out the Wedding Inquiry Form to schedule a consultation and tasting. Tastings will conclude of a meeting with a Custom Order Specialist or Partner and up to four cupcakes free of charge.

Do you do wedding cupcakes or cakes?

We absolutely love to do weddings! You may place an order online or fill out a Wedding Inquiry Form for any questions.

Parties and Catering

Do you deliver?

We offer delivery through http://www.pugetsound2go.com/ or you may request delivery through us through our Online Order Form. We will need at least a 24-48 hour advance notice for all deliveries. Deliveries are a base charge of $15 plus $1 per mile round-trip.

Do you host any parties?

You can read more information about booking parties here. Space Rentals are available at our partner location, The Sweetest Things, in Lacey and Decorating Parties are offered at the Downtown location inside Macarons by Mel after hours.

Other

Do you do donations?

Yes! We are happy to donate cupcakes or gift certificates up to 1 Dozen Cupcakes or equal value (depending on donation request). All requests must be placed through Donation Request Form.

Can you ship any of your products?

Not at the moment. We are in the process of working on a way to ensure freshness and quality of our products to be sent through mail. Macarons by Mel may be shipped here.

Are you hiring?

Open job positions will be posted through our Facebook page or other job websites. You may refer to our Careers page for updates and additional information.

Are there any rules to entering the in-store monthly drawing for 1 Dozen Cupcakes?

For the monthly drawing at our Downtown and Capital Mall locations, you may enter by filling out an entry form with your Name, Phone Number, and Email. By entering the drawing, you are agreeing to sign up for email list. A winner will be chosen at the end of each month for each location.

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